Politique d’expédition

 Shipping Policy for DCL Supply Ltd.

Shipping Policy

Overview

At DCL Supply Ltd., we are dedicated to providing reliable and efficient shipping services for all our valued customers. This Shipping Policy outlines the terms and conditions for shipping our products.

Shipping Methods and Costs

  • Shipping Methods: We use reputable shipping carriers to ensure your orders are delivered safely and on time. The shipping methods available include standard, expedited, and express options.
  • Shipping Costs: Shipping costs are calculated at checkout based on the weight, dimensions, and destination of the items in the order. Shipping costs will be displayed before you complete your purchase.

Order Processing

  • Processing Time: Orders are processed within 1-2 business days after the order is placed. Please note that orders placed on weekends or holidays will be processed on the next business day.
  • Order Confirmation: Once your order has been processed, you will receive an email confirmation with your order details and tracking information.

Delivery Time

  • Estimated Delivery Time: Delivery times vary based on the shipping method selected and the destination of the order. Standard shipping typically takes 5-7 business days, while expedited and express options may be faster.
  • Delivery Delays: While we strive to meet the estimated delivery times, please note that delays can occur due to unforeseen circumstances such as weather conditions, carrier delays, or other factors beyond our control. We will notify you of any significant delays.

Tracking Your Order

  • Tracking Information: Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment.
  • Tracking Updates: You can check the status of your order at any time by visiting the shipping carrier’s website and entering your tracking number.

Shipping Restrictions

  • Domestic Shipping: We ship to addresses within Canada. Please ensure your shipping address is accurate to avoid any delivery issues.
  • International Shipping: At this time, we do not offer international shipping. We apologize for any inconvenience this may cause.

Damaged or Lost Packages

  • Damaged Packages: If your order arrives damaged, please contact us immediately at orders@dclsupply.ca with your order number and photos of the damaged items. We will arrange for a replacement or refund as necessary.
  • Lost Packages: If your order does not arrive within the estimated delivery time, please contact us at orders@dclsupply.ca with your order number and tracking information. We will work with the shipping carrier to locate your package.

Contact Us

If you have any questions or concerns about our shipping policy, please contact us:

  • Phone: 905-332-7678 (Press 3 for Order Desk) or Toll-Free: 1-800-263-4541
  • Email: orders@dclsupply.ca
  • Address: 1-5150 Mainway, Burlington, Ontario, L7L 5Z1

We appreciate your business and are committed to providing you with the best possible shipping experience. Thank you for choosing DCL Supply Ltd. for your HVAC product needs.